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Overview
A local engineering company required an urgent calibration for their dial gauge. They contacted AML Instruments by phone in the morning, and through our “calibrate while you wait” service, we were able to calibrate and certify the instrument the very same afternoon.
Background
This customer has been working with AML Instruments for several years and regularly brings in a wide range of equipment for calibration. Typically, their items are processed within our standard off-site turnaround time of five working days, making this request an exception due to its urgent nature.
Solution & Outcome
The first step was ensuring we had the lab capacity to be able to complete the emergency calibration. Once we’d established we had the available resources, this short-notice calibration had to be communicated effectively and promptly to all the relevant departments (sales, admin, engineers, and goods in/goods out), so the necessary calibration checks and paperwork could be completed in a timely manner.
AML Instruments prioritised the dial gauge immediately upon receipt. Calibration was completed on the day of contact, and the calibration certificate was issued the same day, enabling fast and easy access to essential documentation.
Lessons Learned
By offering a rapid and flexible response through our “calibrate while you wait” service, AML Instruments successfully supported the customer’s urgent requirements while reinforcing a trusted, ongoing working relationship.
Why AML?
- Flexible off-site calibration service options allows us to be agile and responsive to our clients. In the case of very urgent calibration requests like this one, we’re able to offer a same day service for standard testing tools like multimeters and torque wrenches, providing you can deliver to and collect from our premises in Lincolnshire (surcharges apply).
- Responsive customer support enabling us to provide a very personal and timely service, enabling our team to arrange fast turnarounds for calibration or repair activities to minimise the impact on customers’ operations.
Need Rapid Calibration?
AML will always do our best to offer emergency support for companies requiring fast-track calibration services. We always promise to deliver a top-quality service without compromising accuracy. Get an instant price and book in your equipment for a same-day turnaround.