Last updated: 11/11/2025

AML Instruments (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our calibration, servicing, or equipment supply services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where applicable) the EU GDPR.

If you have any questions about this policy, please email info@amlinstruments.co.uk or write to: AML Instruments, Eco One, Highcliffe Business Park, The Cliff, Lincoln, Lincolnshire, LN1 2WE

1. Who We Are

AML Instruments are specialists in test equipment calibration, service, and supply.
Business Address: Eco One, Highcliffe Business Park, The Cliff, Lincoln, Lincolnshire, LN1 2WE
Website: /
Email: info@amlinstruments.co.uk
Phone: 01522 789375

2. Information We Collect

We may collect the following types of data:

Information you provide directly

Name
Company name
Job title
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party payment platforms; we do not store full card details)
Any messages or enquiries you send to us

Information collected automatically

When you use our website, we may collect:

IP address
Browser type and version
Device information
Pages visited & time spent on our site
Cookies and tracking data (see Section 7)

Information from third parties

We may receive data from:

Payment processors (e.g., for fraud prevention or transaction confirmation)
Delivery and logistics providers
Business directories or LinkedIn

3. How We Use Your Information

We use your information to:

Provide calibration, service, or product supply services
Manage orders, payments, and deliveries
Respond to enquiries and provide customer support
Improve our website and services
Maintain internal records and accounts
Send marketing communications (only with your consent or legitimate interest)
Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process data on the following legal bases:

Contract necessity – to fulfil service requests/orders
Legitimate interest – business administration, improving services, direct B2B marketing
Consent – where required, such as marketing opt-ins
Legal obligation – accounting, tax and regulatory requirements

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Payment service providers
Delivery and logistics partners
IT service providers (website hosting, email services, CRM systems)
Third-party calibration partners (when necessary to fulfil your request)
Government or legal authorities when required by law

All third parties agree to safeguard your data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

Typical retention periods:

Data Type	Retention Period
Customer service / calibration / sales records	3 years (minimum)
Marketing data	Until you unsubscribe or request deletion

7. Cookies & Tracking

AML Instruments (“we”, “us”, or “our”) uses cookies and similar technologies on our website to improve your browsing experience, analyse website traffic, and support essential site functionality such as online forms or account login. This Cookie Policy explains what cookies are, how we use them, and how you can control them.

Types of Cookies We Use

Cookie Type	Purpose
Strictly Necessary Cookies	These cookies are essential for website operation and cannot be disabled in our systems.
Performance & Analytics Cookies	Used to collect data on how visitors use our website (e.g., pages visited, time spent). Helps us improve website performance.
Functionality Cookies	Enable enhanced website features such as remembering preferences.
Marketing / Advertising Cookies	Used to deliver relevant adverts and track ad performance (used only with consent).

We may use third-party services such as Google Analytics to collect anonymous usage statistics.

Managing Cookies

You can:

Accept or decline non-essential cookies via our cookie banner
Change your browser settings to block or delete cookies

You can manage your cookie preferences via your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies and Site Data
Edge: Settings > Cookies & site permissions
Safari: Preferences > Privacy

Blocking some cookies may impact website functionality.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about our Cookie Policy:

Email: marketing@amlinstruments.co.uk
Website:

8. Your Data Rights

Under UK GDPR/EU GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion (where legally permitted)
Restrict or object to processing
Withdraw consent where applicable
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact our Data Protection Officer at: rebecca@amlinstruments.co.uk

9. Data Security

We use technical and organisational measures to protect your personal data, including:

Secure servers and encrypted connections (SSL)
Access controls and authentication procedures
Regular security reviews

10. International Transfers

If data is transferred outside the UK/EU, we ensure that appropriate safeguards are in place (e.g., adequacy decisions, Standard Contractual Clauses).

11. Third-Party Links

Our website may contain links to third-party sites. Please note that we have no control of websites outside the amlinstruments.co.uk domain. We are not responsible for their privacy practices and recommend reviewing their policies.

12. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Contact
Contact Name: Rebecca Leeson
Email: rebecca@amlinstruments.co.uk