AML Instruments of Lincoln in the East Midlands are pleased to announce that we are now approved members of the UK Weighing Federation.
Benefits to you the customer
2. The Weighing Machine Industry enjoys a reputation for providing a high standard of service to the customer. The purpose of the Code of Practice is to provide practical guidance to the Industry with the aim of maintaining this high standard of service.
3. The following general principles apply:
a. STANDARD OF SERVICE
Members undertake to maintain the highest standards of service to weighing machine users.
b. FACILITIES
Members must have adequate facilities to receive and handle promptly all requests for services and information. These facilities should include permanent workshops capable of carrying out overhauls to the re-verification standards, adequate loan scales, and the capability of operating with service and maintenance in this field.
c. RELATIONSHIP BETWEEN OTHER MEMBERS AND THEIR CUSTOMERS
Members shall at all times in their relationship with other members and their Customers observe the principles of good faith and fair competition.
d. RELATIONSHIP BETWEEN MEMBERS, TRADING STANDARDS DEPARTMENTS AND CONSUMER SERVICES
Members will use their best endeavours to co-operate with Trading Standards Departments and Associated Consumer Protection Services.
e. COMPLAINTS
The member will attempt to resolve any dispute between himself and another member or between himself and the customer, but failing agreement, he may apply to the UKWF Board of Directors for conciliation facilities.
